Terms of Service

• "XGB" / "we" means XGAMBET (XGB), a company registered in the Republic of Cyprus, and its affiliates. We also work with teams in multiple countries for research and development of iGaming platform software.
• "Client" / "you" means a legal entity or business operator that contacts, purchases, leases, or uses the Platform.
• "Website" means https://xgb.app and related domains operated by XGB.
• "Platform" means the iGaming software system XGB provides on a B2B rental basis, including front office, back office, and features specified in the Order Form.
• "Services" means Platform rental, technical support, API integration, data migration, and other services in the Order Form.
• "Order Form" means a quotation, confirmation, contract, or other signed document between Client and XGB listing package, price, term, and scope.

By accessing the Website, contacting sales, requesting a demo, or using Livechat, you read and accept these Terms, our Privacy Policy, and our Disclaimer. Cookie use is described in our Cookie Policy and is not accepted merely by browsing.

Use of the Platform requires a signed Order Form. If the Order Form conflicts with these public Terms, the Order Form prevails.

If you do not accept these Terms, do not use the Website or Services.

XGB provides B2B software and Platform services to operators who launch or run gambling/iGaming sites. We do not accept wagers from end players and do not operate B2C.

Website information is for marketing and general information. Binding commercial terms are in the Order Form.

XGB rents Platform packages as listed in the Order Form. Features and configuration differ by package.

Full packages typically include a player-facing front office and an operator back office.

Backend + API packages grant rental of back office and API access for Clients that run their own frontend and integrate via API. Endpoints, package limits, and scope are in the Order Form and API documentation.

Specific features (payments, games, analytics, and similar) depend on the chosen package. Website listings are an overview only and are not binding offers until confirmed in an Order Form.

The Client alone is responsible for:

• Ensuring gambling/iGaming operations are legal in each jurisdiction where the Client offers services
• Obtaining and maintaining required licences (where applicable)
• Complying with AML/KYC, responsible gaming, personal data protection, and laws applicable to end players

XGB does not provide legal advice and is not liable if the Client operates in unauthorised jurisdictions.

The Client must not use the Platform in markets or formats XGB states are unsupported.

The Client must keep all usernames, passwords, API keys, and tokens confidential.

Actions under the Client account are the Client’s responsibility until XGB is notified of suspected unauthorised access.

XGB may require password policies, authentication, and API key rotation.

Fees, packages, billing cycle, and currency are set out in the Order Form. Public marketing pages do not create a binding price.

Game credit (hold) is billed separately from Platform rental, per game provider, volume, and terms in the Order Form. Livechat is for enquiries only — commercial terms become binding when confirmed in an Order Form.

Prices, promotions, and payment-gateway terms may change over time — the relevant Order Form governs.

Late or overdue payment — XGB may suspend Services per the Order Form.

Refunds — these public Terms do not grant automatic refunds. Refunds depend on the circumstances and issues that arise; XGB will assess each case fairly according to the Order Form (not automatic 24-hour refunds).

API use is per package and Order Form, including sandbox, rate limits, and available endpoints.

Clients with their own frontend must integrate per API documentation and are responsible for Client-side security.

Do not overload the API, scrape data without authorisation, or bypass security measures.

XGB may make backward-compatible API changes or give reasonable notice for breaking changes.

Personal data collected through the Website (including demo forms and Livechat) and cookies/similar technologies is governed by our Privacy Policy and Cookie Policy. Privacy / data-rights questions: privacy@xgb.app or Livechat. General: contact@xgb.app.

For Website visitors and B2B Client account data that we decide how to process, XGB typically acts as data controller, as described in the Privacy Policy.

For end-player data on a Client’s branded Platform: typically the Client is data controller and XGB processes as processor under the Client’s instructions and any Data Processing Agreement (DPA) or Order Form.

If you are an end player, contact the operator whose site you use. XGB cannot handle player rights requests as if we were the controller of that brand.

The Client must have a lawful basis for player data and provide an appropriate privacy policy on the Client site.

XGB offers migrate-in/migrate-out packages per the Order Form — terms, fees, and timeline agreed case by case.

On termination, data handover or export follows the Order Form (file format, timing, technical assistance).

Clients should back up important data regularly — XGB is not liable for loss if the Client fails to export within agreed time.

Support channels and response expectations are per the package in the Order Form (for example Livechat or tickets).

XGB may schedule maintenance with reasonable advance notice where practicable. Emergency security or integrity work may proceed without prior notice.

Unless stated in a separate Order Form or SLA, these public Terms do not guarantee an uptime percentage.

The Platform, software, documentation, default UI designs, and API docs are property of XGB or its licensors.

The Client receives a limited, non-exclusive, non-transferable licence for the paid term and package — not ownership.

No copying, reverse engineering, decompiling, derivative works, or resale of the Platform without written consent.

Client logos, brands, marketing content, and imported data remain Client property.

The Client grants XGB rights to use such content only as needed to provide Services (e.g. theme setup, migration).

The Client warrants rights to imported content and no infringement of third-party rights.

The Client must not use the Platform or Website to:

• Conduct illegal activity or operate in unauthorised jurisdictions
• Engage in money laundering, fraud, improper gambling solicitation, or AML/KYC breaches
• Attack systems (probe, DDoS) or bypass security
• Scrape or use unauthorised automated access
• Impersonate other providers or resell the Platform without authorisation
• Use payment accounts in ways that breach XGB product policy (e.g. nominee accounts, as XGB publishes)

Games, providers, payment gateways, cloud, and external services may be subject to those providers’ terms.

XGB does not guarantee third-party availability or changes — provider outages may affect related features.

External links on xgb.app — XGB is not responsible for third-party site content.

XGB may suspend or terminate immediately or per Order Form for: breach of Terms/Order Form, non-payment, regulatory/system/provider risk, or lawful authority requests.

The Client may terminate per notice period in the Order Form.

Sections that should survive termination (confidentiality, IP, liability limits, disputes, general provisions) remain in effect.

Services and Website are provided "as is" to the extent permitted by the laws of the Republic of Cyprus and other applicable law.

XGB is not liable for lost profits, indirect, consequential, or punitive damages, except where such exclusion is not allowed by law.

Any monetary cap on XGB’s liability is as stated in the Order Form (for example, Platform fees paid in a defined period before the event). These public Terms do not set a standalone numeric cap.

The Client indemnifies and holds XGB harmless from claims arising from: Client use of the Platform, breach of law/licence, Client content/brand, or breach of Terms or Order Form.

Pricing, non-public API documentation, roadmaps, and information marked confidential must not be disclosed without authorisation.

We may amend these public Terms by publishing on the Website with an effective date — continued use after that date constitutes acceptance (Platform use under Order Form may require separate acceptance as stated).

These Terms apply to Clients worldwide who access the Website or use the Services. Each Client must comply with laws in every jurisdiction where it operates.

These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict-of-law rules.

Disputes shall first be resolved through good-faith negotiation via Livechat or contact@xgb.app. If unresolved, courts or arbitration apply as specified in the Order Form.

Force majeure — Neither party is liable for delay or failure caused by events beyond reasonable control (including natural disasters, war, terrorism, epidemic, government action, utility or major internet failure, or third-party provider outages), provided the affected party gives notice when practicable and resumes performance when reasonably possible.

Severability — If any provision of these Terms is held unenforceable, the remaining provisions stay in effect.

Assignment — The Client may not assign these Terms or the Order Form without XGB’s prior written consent. XGB may assign to an affiliate or successor in connection with a corporate reorganisation or sale of assets related to the Services.

Entire agreement — These public Terms, the Privacy Policy, the Cookie Policy, and the applicable Order Form (and any DPA referenced therein) form the agreement for the Website and Services, except where the Order Form states otherwise. The Order Form prevails over these public Terms on commercial terms. The Disclaimer is a public notice of scope and responsibility; it is not a separate commercial contract and does not override the Terms or Order Form.

• Livechat on xgb.app (Terms / Legal)
• Email (general): contact@xgb.app
• Email (privacy / data): privacy@xgb.app
• In-person meetings: book an appointment via Livechat or email for the relevant country first; we will then send an invitation to our Office

• Privacy Policy
• Disclaimer
• Cookie Policy